Accessibility Statement

Effective Date: October 16, 2025
Last Updated: October 16, 2025

1. Our Commitment to Accessibility

At TheraLinks, LLC, we believe that accessibility is an essential part of delivering compassionate, patient- and clinician-centered service. We are committed to ensuring that our website, digital communications, and services are usable and accessible to everyone, including individuals with disabilities.

Our goal is to provide an inclusive online experience that enables all visitors — clinicians, agencies, caregivers, and community members — to obtain the information they need and to communicate with us easily and effectively.

2. Standards and Guidelines

TheraLinks strives to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which are internationally recognized as the benchmark for digital accessibility.
We also aim to align with the Americans with Disabilities Act (ADA), Section 508 of the Rehabilitation Act, and the California Unruh Civil Rights Act, all of which support equal access to digital information and technology.

Our ongoing accessibility efforts include the following principles:

  • Perceivable: Content is presented in ways users can perceive (text alternatives, clear structure, sufficient color contrast).

  • Operable: Navigation and functionality are accessible via keyboard and assistive technology.

  • Understandable: Information is written in plain, clear language with consistent layouts.

  • Robust: The site works well across current browsers, operating systems, and assistive tools.

3. Design and Technical Measures

We have implemented multiple design and development strategies to make the TheraLinks website accessible, including:

  • Keyboard Navigation: All menus, forms, and buttons are operable without a mouse.

  • Color Contrast and Readability: Text and interactive elements maintain at least a 4.5:1 contrast ratio, using our brand’s teal (#2D6363) and neutral palette.

  • Responsive Design: Pages automatically adjust for mobile, tablet, and desktop devices.

  • Alternative Text: All non-decorative images include descriptive alt text.

  • Form Accessibility: Contact and intake forms include clearly labeled fields and error feedback.

  • Semantic HTML: We use proper heading hierarchy (H1, H2, H3) and ARIA labels for screen readers.

Our website is hosted and built through Squarespace, which provides additional accessibility-friendly templates and infrastructure.

4. Ongoing Accessibility Efforts

Accessibility is not a one-time project but an ongoing process. TheraLinks conducts regular reviews of our site content and structure to identify and fix potential barriers.
Our ongoing efforts include:

  • Manual audits by our team using screen-reader tools (e.g., NVDA and VoiceOver).

  • Automated testing using accessibility evaluation tools such as WAVE and axe.

  • Incorporating user feedback from clinicians and clients who rely on assistive technology.

  • Reviewing all new website content and images before publication to maintain accessibility compliance.

5. Third-Party Content

Some parts of our website may include third-party links or embedded content (e.g., Google Maps, Squarespace forms, or social media feeds).
While we cannot control the accessibility features of third-party platforms, we encourage all partners to follow recognized accessibility standards and continuously evaluate these integrations to ensure the best possible experience for all users.

6. Feedback and Assistance

We welcome feedback on the accessibility of our website and services.
If you encounter any difficulty accessing information or experience a barrier while using our site, please contact us so we can assist you promptly.

Contact Information

📧 accessibility@theralinks.com
📬 TheraLinks, LLC
P.O. Box 19146
Newbury Park, CA 91319

When you reach out, please include:

  • The web page address (URL) where you experienced the issue.

  • A brief description of the problem or the assistive technology you are using.

  • Your preferred way for us to contact you.

We will respond as quickly as possible and provide the requested information in an accessible format that meets your needs.

7. Alternative Access Options

If you are unable to access our website or need materials in an alternative format (such as large print, plain text, or audio), we will make reasonable efforts to provide the information by telephone or email upon request.
You can reach us at 805-827-4346 or by email at accessibility@mytheralinks.com.

8. Continuous Improvement Statement

TheraLinks, LLC is dedicated to maintaining accessibility as a core component of our mission: Therapy That Connects, Links That Deliver.
As technology evolves, we will continue refining our design, reviewing best practices, and investing in inclusive digital tools to ensure our website remains usable by everyone, regardless of ability or device.